Hohey

Guests dining checkout is completed, the guests, this is the end of a meal, but the restaurant service has not ended. This involves the billing waiter skills. The guests speaking, the billing service is also very important, especially the attendant tone, the tone of the guests the feeling of great impact. This requires that the CSO can understand the psychology of customers, with the appropriate tone and tone to the checkout. Read the following examples you will understand why guests upset: 
Xuzhou, Jiangsu Province opened a new restaurant downtown. One evening, the lanterns, to the two guests. Block quoted Miss Mangba a small table in front of them to go sit down. In the dining more than an hour, the attendants walk diligent in exchange plate and ashtray is also very timely, dishes color, smell, taste, shape and decoration are impeccable, two Shanghai customers very satisfied. As he prepared to pay the bill fond when the waitress a generous deportment sections over the region. A cry of surprise, they actually came out of that roared at the bright red Yingtaoxiaokou being: “to eat tonight, Mr. 2 315 yuan, I do not know which pay for?”
Shanghai guest’s enthusiasm suddenly into a transparent heart Yi Gu Liang Qi, who had a bit older guests angry against Miss, said: “Miss, you do not like shouting, right? Our ears are not back, we will not bilk. ”
“This is our hotel specifications. Guest checkout to pay when the waiter to sing close to sing.” Lady seems to be full of grievances, and she did not understand why the angry gentleman.
Do you understand why the angry customers it? If you do not understand, they show that you do not understand the psychology of the guests.
Now guests into the restaurant not only to meet the physiological needs, but also need to be respected by others, to get the psychological needs. Billing this part with respect to their guests on the included factors. When paying sing singing waiter to pay income obviously not take into account the psychological needs of the guests.
Almost all dining guests do not want to let his friends or nearby table who know that they did not know the meal how much was spent. In the United States, the restaurant owner were well thought out. They are generally prepared two menus. With a price specifically for men or for the East of guests, the other to the female partners or invited guests, the purpose of meal shall not let them know.
So, restaurant waiter should learn to distinguish guests at the table for which an East. Checkout meal, the waiter should silence the bill quietly buried in the cup or napkin below, the purpose is to allow others to see. From a psychological perspective, if the number of small accounts for the East guests will not think of losing face in front of friends; if large accounts, perhaps at the same table of relatives and friends would be uneasy. So in any case, should not be the guests face yelling accounts.